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The Information and Communication Technology (ICT) is playing a very important role in the
progress and advancement in almost all walks of life. The deregulated environment has provided
an opportunity to restructure the means and methods of delivery of services in many areas,
including the banking sector. The ICT has been a focused issue in the past two decades in
Indian banking. In fact, ICTs are enabling the banks to change the way in which they are
functioning. Improved customer service has become very important for the very survival and
growth of banking sector in the reforms era. The technological advancements, deregulations,
and intense competition due to the entry of private sector and foreign banks have altered the
face of banking from one of mere intermediation to one of provider of quick, efficient and
customer-friendly services. With the introduction and adoption of ICT in the banking sector,
the customers are fast moving away from the traditional branch banking system to the convenient
and comfort of virtual banking. The most important virtual banking services are phone banking,
mobile banking, Internet banking and ATM banking. These electronic channels have enhanced
the delivery of banking services accurately and efficiently to the customers. The ATMs are an
important part of a bank’s alternative channel to reach the customers, to showcase products
and services and to create brand awareness. This is reflected in the increase in the number of
ATMs all over the world. ATM is one of the most widely used remote banking services all over
the world, including India. This paper analyzes the growth of ATMs of different bank groups in
India.
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